Veterans must verify their identity for their ID.me account before they can use this account to sign in to manage their VA benefits and health care online. This helps protect all Veterans’ identities and prevent scammers from stealing Veteran benefits. This video will guide you through the steps needed to verify your identity for your ID.me account and where to get more help if needed.
Here’s what you’ll need to verify your identity for your ID.me account:
Your ID.me username (your email address) and password, and
Access to the method you set up for multifactor authentication (MFA)—like your passkey, mobile or landline phone, authenticator app, or security key, and
Your U.S. driver’s license, state-issued ID, passport, passport card, or other accepted ID documents, and
Your Social Security number, and
A smartphone with a camera or a computer with internet access
Here’s what you’ll need to have to verify through the self-service option:
A U.S. phone number with a plan that’s in your name
Note: If you don’t have a U.S. driver’s license, state-issued ID, passport, or passport card—or if you don’t have a U.S. phone number with a plan in your name—you’ll need to verify your identity on a video call with a trusted ID.me agent or book an appointment online to verify your identity in person at a UPS store near you. You’ll need accepted primary and secondary documents.
Learn about accepted primary and secondary documents on the ID.me website
Learn about verifying your identity in person at a UPS store on the ID.me website
You can get more information about verifying your identity on VA.gov here: https://www.va.gov/resources/verifying-your-identity-on-vagov
Author: Veterans Health Administration
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News post in January 13, 2025, 3:05 am.
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