(19 Jul 2024)
RESTRICTION SUMMARY:
ASSOCIATED PRESS
Rome, Italy – 19 July 2024
1. Various of passengers outside Rome’s Leonardo Da Vinci airport waiting for vouchers, and buses to hotels after flights were cancelled
2. SOUNDBITE (English) Mimi Van Crumford, passenger:
“We are in Rome right now. I am from Austin, Texas, and we were supposed to take off at 10:30 today on a Delta flight, 10:30 am, and it kept getting delayed, until noon and then it was cancelled, so now we are trying to get on a bus to a hotel and the wifi is not working, the service isn’t working, so yeah."
3. Passengers waiting in line for vouchers
4. SOUNDBITE (English) Trent (no last name given), passenger:
“There was a Microsoft delay that happened in the country and it delayed our flight for 3 hours and all of a sudden, out of nowhere, they cancelled all the flights. They cancelled all United, all Delta and all Air France flights. Cancelled. So everybody thinks they are here waiting in line for airline tickets but they are just waiting for a hotel room. They don’t even know. It’s cooked."
5. Passengers trying to get information about flights
6. Line of people from cancelled Delta flight to Atlanta waiting for bus transfer to hotels
7. Passengers
8. UPSOUND (English) Michael Mitolo, United Airlines General Manager in Rome:
"Not sure if you’re just joining us, but there’s been a worldwide computer outage that affects multiple platforms at least for United and many other airlines here.”
9. Departures board
10. UPSOUND (English) Michael Mitolo, United Airlines General Manager in Rome:
“The captain and I have decided that there’s really no point in boarding the flight if we’re going to just sit on board the aircraft."
11. Passengers
STORYLINE:
Passengers stood in long lines at Rome’s Leonardo Da Vinci airport on Friday after flights were cancelled following a global technology outage.
Many passengers queued to get information about their flights or for buses to take them to hotels.
“We were supposed to take off at 10:30 today on a Delta flight, 10:30 am, and it kept getting delayed, until noon and then it was cancelled, so now we are trying to get on a bus to a hotel and the wifi is not working, the service isn’t working," said Mimi Van Crumford, a passenger from Austin, Texas.
Cybersecurity firm CrowdStrike said that the issue believed to be behind the outage was not a security incident or cyberattack. It said a fix was on the way.
The outage grounded flights, knocked banks and hospital systems offline and media outlets off air in a massive disruption that affected companies and services around the world and highlighted dependence on software from a handful of providers.
But hours after the problem was first detected, the disarray continued and escalated. Long lines formed at airports in the U.S., Europe and Asia as airlines lost access to check-in and booking services. News outlets in Australia were pushed off air and hospitals and doctor’s offices had problems with their appointment systems.
AP video Leila El-Zabri
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