More Veterans than ever are turning to VA for their health care and benefits, and amid a record-breaking year for enrollment, more Veterans are accessing these services online. From their very first interaction, digital tools like the highly-rated VA Health and Benefits mobile app and VA.gov are making VA access faster, easier, and more inclusive. These tools are VA’s Digital Front Door for the services Veterans have earned and for the world-class customer experience they deserve.
Timestamps
0:00 – 0:27 – Intro
0:28 – 0:39 – Mobile app
0:40 – 0:59 – VA.gov
1:00 – 1:19 – PACT Act
1:20 – 1:38 – Usability Testing
1:39 – 2:15 – Accessibility
2:16 – 2:39 – Telehealth
2:40 – 3:07 – Outro
#Veterans, #DigitalExperience, #TechForVeterans
