(19 Jul 2024)
RESTRICTION SUMMARY:
ASSOCIATED PRESS
Mexico City, Mexico – 19 July 2024
1. Close of screen showing delayed, canceled flights
2. Benito Juarez Airport terminal
3. Various of passengers waiting inside airport
4. Woman sleeping on floor
5. SOUNDBITE (Spanish) Alejandra Ramírez, unemployed cook traveling to San Antonio, Texas:
"This morning, I logged into the airline’s app and it wasn’t working. I thought it was an error from the airline and then we found out that there was a global failure. Now, we are waiting for an answer as to what is going to happen with our flight."
6. Various of people waiting at low-cost airline Viva Aerobus counter after flights were canceled
7. People arriving at Viva Aerobus counter
8. People queuing
9. Airline workers at counter
10. Various of people waiting at airport
11. SOUNDBITE (Spanish) Ángel Bocanegra, trader and folkloric dancer:
"We were supposed to leave at 00:25 and well, we missed two flights and are still waiting. Our group had to split — some are going to travel direct (to Colombia) and we have two stopovers. We were supposed to be in Medellin today because we are a folkloric (dance) group and we had a show today, but we missed it. We hope to arrive tomorrow."
12. Various of people with luggage outside airport
13. Planes parked at airport terminal
14. Plane moving on tarmac next to sign reading "T2 México Benito Juárez"
15. Parked planes
16. Various of Viva Aerobus planes moving onto the tarmac
17. Plane taking off
STORYLINE:
Travelers at Mexico City’s main airport were stuck for hours Friday after a global technology outage grounded flights worldwide.
The trouble was sparked by an update issued by cybersecurity firm CrowdStrike and affected its customers running Microsoft Windows, the world’s most popular operating system for personal computers.
It was not the result of hacking or a cyberattack, according to CrowdStrike, which apologized and said a fix was on the way.
In Mexico, dozens of flights were canceled and hundreds of people were delayed at several airports.
Viva Aerobus, a major Mexican low-cost airline, announced the cancellation of all its international flights scheduled for Friday.
Volaris was another of the worst-affected airlines in the country.
At Mexico City’s Benito Juarez Airport, 22 flights were canceled and another 250 delayed.
Some 2,000 passengers were affected, particularly those traveling to or arriving from the United States, airport authorities said.
The outage also knocked down some financial companies and news outlets, disrupted hospitals, and affected small businesses and government offices worldwide.
The breadth of the outages highlighted the fragility of a digitized world dependent on just a few providers for key computing services.
AP video shot by Martín Silva Rey
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