(19 Jul 2024)
RESTRICTION SUMMARY:
ASSOCIATED PRESS
Boston – 19 July 2024
1. SOUNDBITE (English) Nick Duncan, Senior Director of Operations, Tufts Medical Center:
"So my day began around 1:26 a.m. when I was notified by our onsite leadership that there was an issue with some, you know, isolated computers that were not rebooting and getting this blue screen that just wasn’t going away. We quickly worked with our IT leadership. In about 45 minutes into the beginning of the incident we quickly learned that this had escalated and continue to spread throughout the medical center.’
++BLACK FRAMES++
2. SOUNDBITE (English) Nick Duncan, Senior Director of Operations, Tufts Medical Center:
"To this point, in the day, we’ve been able to care for our patients safely and continue to see patients as they come in through the door and by EMS and transfer patients in safely when needed. And we’re still in a place where we’re, much of our environment still has that blue screen because of the manual process to go in and remove the, the code that caused the error and re-deploy that computer to an environment where you can use it as a staff member."
++EDIT ENDS ON SOUNDBITE++
STORYLINE:
The major internet outage disrupted flights, banks and businesses, as well as medical centers, around the world. The outage was caused by a faulty software update issued by a cybersecurity firm that affected its customers running Microsoft Windows.
The American Hospital Association said the impact varied widely: Some hospitals were not affected while others had to delay, divert or cancel care.
The Boston-based health system Mass General Brigham said on its website that it was canceling all non-urgent visits due to the outage, but its emergency rooms remained open. The health system said it couldn’t access patient health records and schedules.
Nick Duncan, the senior director of operations for Tufts Medical Center in Boston, said the blue screens of inoperable computers remained through the afternoon.
"And we’re still in a place where we’re, much of our environment still has that blue screen because of the manual process to go in and remove the, the code that caused the error and re-deploy that computer to an environment where you can use it as a staff member," Duncan said.
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