Global tech outage caused by software update disrupts air travel and health care, AP Explains

(19 Jul 2024)
RESTRICTION SUMMARY:

ASSOCIATED PRESS
New York – 19 July 2024
1. SOUNDBITE (English) Wyatte Grantham-Philips, The Associated Press:
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"What we’re looking at essentially is today, much of the world woke up to what we’re calling this massive technology outage. And that’s impacted companies across various industries. That looks like, the ranges of that can look like anything from, you know, folks having trouble with their online Starbucks order to, you know, these flight cancellations and delays and trouble with making bank payments, to some more serious impacts like system disruptions at hospitals and trouble making appointments that has led to delays and sometimes cancellations. At the center of this massive disruption is the cybersecurity company called CrowdStrike, which, you know, may not have been a household name 24 hours ago, but it’s a major provider of cloud based security technology worldwide. So what caused Friday’s outage was this faulty update that was sent out by CrowdStrike for one of its tools, Falcon. And this defect impacts Microsoft Windows hosts. So, in other words, the organizations that we’re seeing having disruptions today are both CrowdStrike clients who use Microsoft Windows as their operating systems. Experts really just say that this underlines the vulnerability of having an online infrastructure that’s reliant on just one of a handful of providers for this kind of tech. One expert put it as like putting all eggs in one basket, essentially. CrowdStrike has said that it has a fix that it’s deploying and so hopefully this will get fixed back on line. You know, when something goes wrong, like we see today, you know all those eggs kind of break."

ASSOCIATED PRESS
Bangkok – 19 July 2024
2. Various of air travelers waiting in lines at the airport

ASSOCIATED PRESS
Baltimore – 19 July 2024
3. STILL of travelers waiting at Baltimore/Washington International Thurgood Marshall Airport

ASSOCIATED PRESS
Des Moines, Iowa – 19 July 2024
4. STILL of information board

ASSOCIATED PRESS
New York – 19 July 2024
5. STILL of signs placed outside of the arraignment information room
6. STILL of pedestrians walking by blacked out screens in Times Square

ASSOCIATED PRESS
Sunnyvale, California – 19 July 2024
7. Various exteriors of cybersecurity firm CrowdStrike’s office

ASSOCIATED PRESS
St. Louis, Missouri – 19 July 2024
8. STILL of a woman trying the door to a department of motor vehicles location to find it locked

ASSOCIATED PRESS
New York – 19 July 2024
9. STILL of travelers waiting at a departure area for Spirit Airlines at LaGuardia Airport
10. STILL of screens showing a blue error message at a departure floor of LaGuardia Airport

ASSOCIATED PRESS
Rome – 19 July 2024
11. Close of information board

ASSOCIATED PRESS
West Palm Beach, Florida – 19 July 2024
12. Tilt down on information board showing delayed and cancelled flights

ASSOCIATED PRESS
Rome – 19 July 2024
13. Passengers at Rome airport waiting amid delays

ASSOCIATED PRESS
West Palm Beach, Florida – 19 July 2024
14. Various of air travelers waiting at the airport

ASSOCIATED PRESS
Sunnyvale, California – 19 July 2024
15. STILL of the exterior of cybersecurity firm CrowdStrike’s office

ASSOCIATED PRESS
Berlin – 19 July 2024
16. Travelers looking at information boards
STORYLINE:

The trouble with the update issued by cybersecurity firm CrowdStrike affected customers running Microsoft Windows. It was not the result of hacking or a cyberattack, according to CrowdStrike, which apologized and said a fix was on the way.

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