(19 Jul 2024)
RESTRICTION SUMMARY:
ASSOCIATED PRESS
New Delhi, India – 19 July 2024
1. Various of passengers waiting in line for security check at airport in New Delhi
2. Close of screen without any information on waiting times at various gates at the airport
3. Blank self-check in screen
4. Passengers in a queue, self-check-in terminals with blank screens
5. Airport worker, UPSOUND (Hindi)
Reporter: ‘Is the auto check-in facility down?"
Airport worker: "Yes, the server is down."
6. Family member of passengers Mohammed Ali talking on his phone outside airport
7. Passengers waiting in queue
8. SOUNDBITE (Hindi) Mohammed Ali, family member of passengers:
“My daughter-in-law and grandson are going abroad. They are inside and now got to know that ‘Microsoft’ is down, now I am worried if their check-in will be impacted, will they get suitable seat.”
9. Close of self-check-in screen with text reading (English) "Under maintenance"
10. Pan of passengers waiting in line
11. Blank information screens
12. Close of phone screen showing message about Syed Shammon Ahmad Hamdani’s cancelled flight
13. SOUNDBITE (English) Syed Shammon Ahmad Hamdani, passenger:
“I came all the way from Indonesia so that I attend my BA LLB ( Bachelor of Law) exam on Monday my flight got suddenly cancelled because of unknown reasons and I was really worried how I am going to make it on time back to my home. I came all the way from other country, and I am in Delhi I don’t have a stay I don’t have accommodation I just came at the airport, and they are telling me that it’s cancelled.”
14. SOUNDBITE (English) Sargam Tayal, passenger:
++AUDIO AS INCOMING++
“We are missing important meetings and if somebody is working from home and working from offices, the connections are losing. People who are using ‘Teams’, the meetings are impacting and, of course, the work is impacting.”
15. Various of blank flight information screens
ASSOCIATED PRESS
Mumbai, India – 19 July 2024
16. Various of people outside Mumbai Airport terminal walking away
17. Aircrafts on the tarmac
STORYLINE:
A global technology outage grounded flights, knocked banks and hospital systems offline and media outlets off air on Friday in a massive disruption that affected companies and services around the world and highlighted dependence on software from a handful of providers.
Long lines formed at the airport in New Delhi in India as the self-check-in system went down.
Screens showing waiting times were also blank.
Some passengers said their flights had been cancelled amid the ongoing technology issues.
Cybersecurity firm CrowdStrike said that the issue believed to be behind the outage was not a security incident or cyberattack — and that a fix was on the way.
The company said the problem occurred when it deployed a faulty update to computers running Microsoft Windows.
But hours after the problem was first detected, the disarray continued — and escalated.
News outlets in Australia — where telecommunications were severely affected — were pushed off air for hours. Hospitals and doctor’s offices had problems with their appointment systems, while banks in South Africa and New Zealand reported outages to their payment system or websites and apps.
AP video shot by Shonal Ganguly and Rajnish Kakade
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