Boeing tells federal regulators how it plans to fix aircraft safety and quality problems

(30 May 2024)
RESTRICTION SUMMARY:

ASSOCIATED PRESS
Washington DC – 30 May 2024
1. Cutaway of FAA Administrator Mike Whitaker walking out to press conference
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2. SOUNDBITE (English) Mike Whitaker, FAA Administrator:
"In the immediate aftermath of January of the January 5th plug door incident, the FAA took unprecedented steps to increase the oversight of Boeing. That meant everything from more safety inspectors in the facilities to increased oversight of the production process. Importantly, we capped production of the 737 Max until these issues are resolved today. In response to our request in February, Boeing provided us their roadmap for continuous improvement. We just wrapped up a three hour meeting to review it and talk about future implementation."
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4. SOUNDBITE (English) Mike Whitaker, FAA Administrator:
"We underscored that they must follow through on implementing corrective actions and transform their safety culture. This is a guide for a new way for Boeing to do business. The FAA will make sure that Boeing makes lasting changes using all the tools at their disposal. I made it clear to Boeing CEO Dave Calhoun and other senior leaders that this plan does not mark the end of our increased oversight of Boeing and its suppliers, but the beginning of the next chapter. We will not approve production increases beyond the current cap until we’re satisfied."
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6. SOUNDBITE (English) Mike Whitaker, FAA Administrator:
"Bottom line, we will continue to make sure every airplane that comes off the line is safe and reliable, regardless of how many planes Boeing builds. We need to see a strong and unwavering commitment to safety and quality that endures over time. This is about systemic change, and there’s a lot of work to be done. Our goal is to make sure that Boeing makes the necessary changes and has the right tools in place to sustain those changes. Boeing has laid out their roadmap and now they need to execute."
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8. SOUNDBITE (English) Mike Whitaker, FAA Administrator:
"First and foremost, Boeing is now required to have a mandatory safety management system, which will ensure a structured, repeatable, systematic approach to identify hazards and manage risk. They have also committed to increasing employee training and communication, strengthening the anonymous reporting system that employees can use without fear of reprisal, boosting supplier oversight, making sure that things happen in the right sequence at every step of production, and getting more input from users of the system, including including pilots."
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10. SOUNDBITE (English) Mike Whitaker, FAA Administrator:
"The FAA will provide oversight at every step of the way in this process, we certify every 737 Max before it can be put into service, and we will continue to do so. We will also provide enhanced oversight of Boeing and its suppliers. Practically speaking, this means more safety inspectors in the Boeing and Spirit facilities. More feedback from company employees to gauge the effectiveness of change. Additional inspections at critical points of the production process and monitoring metrics to identify areas of concern. Safety is a team sport. Everyone has a role to play. Boeing must do their part and we will be there to make sure they do that."
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12. SOUNDBITE (English) Mike Whitaker, FAA Administrator:
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14. SOUNDBITE (English) Mike Whitaker, FAA Administrator:
15. Cutaway of Whitaker at end of press conference
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